Refund & Return Policy – Binjalees

At Binjalees, we strive to ensure that you are fully satisfied with your purchase. However, we understand that sometimes things don’t go as planned, and we are here to help! Below are the terms and conditions regarding our Refund and Return Policy:

Returns

1. Eligibility for Returns: We accept returns on products that are unopened, unused, and in their original condition within 7 days from the date of delivery. If the product is damaged, defective, or the wrong item has been sent, we will gladly accept a return.

2. Non-Returnable Items: Unfortunately, we cannot accept returns for the following items:

• Opened or consumed dry fruit products.
• Any items marked as “final sale” or “non-returnable” at the time of purchase.

3. How to Return an Item: To initiate a return, please follow these steps:

1. Contact us within 7 days of receiving your order at luqmanjalees7@gmail.com or via WhatsApp at +92 310 0553301.
2. Provide your order number, a description of the issue, and photos of the product (if applicable).
3. Our team will review your request and guide you through the return process.

4. Return Shipping: For valid returns, the cost of return shipping will be covered by us. Once we approve your return request, we will provide you with a return label.

Refunds

1. Eligibility for Refunds: Once your return is approved and the product is received in its original, unopened condition, we will process your refund. Refunds will be issued to the original payment method used at checkout.

2. Processing Time: Refunds are typically processed within 7-10 business days from the date we receive the returned product. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

3. Partial Refunds: In some cases, such as if the product has been opened or damaged, a partial refund may be issued. This will be determined on a case-by-case basis.

Exchanges

If you received a damaged or incorrect item, we would be happy to exchange it for the correct product. Please contact us within 7 days of receiving your order to initiate an exchange.

24/7 Customer Support

We are always here to help! If you need assistance with your order, have any questions, or would like to initiate a return or refund, please feel free to contact us:

• WhatsApp Support (24/7): +92 310 0553301
• Email Support: luqmanjalees7@gmail.com

Our team will respond as quickly as possible to assist you!

Thank you for shopping with Binjalees. We appreciate your trust in us and are committed to providing you with the highest level of service.